Since our products are made-to-order, it usually takes us several weeks to cut and sew each garment. Shipping dates for each product are listed on the item product page.
Shipping carrier and cost:
Production Mode’s US shipping carrier is UPS. Shipping costs are calculated at checkout based on weight and destination.
We ship to all international destinations listed in the drop-down menu of the “calculate shipping” tab within the shopping cart. International shipments are sent via United States Postal Service at a flat rate of $40. Items will be insured for their full amount. Customers are responsible for any duty or VAT fees.
Items shipped to the state of Illinois only are subject to a Cook County sales tax rate of 9.25%.
Production Mode accepts Mastercard, Visa, Discover, American Express, and Paypal.
Returns on unused items are accepted within 15 days of receipt. Returns after 15 days will receive store credit for the current selling price of the merchandise. Returns will not be accepted after 30 days.
Mail returns to:
3013 W. Armitage Ave.
Chicago, IL 60647
Please include your order number and specify if you would like a refund or exchange; for exchanges, please indicate the desired item(s) and size(s). Refunds will be credited to the original form of payment.
Return shipping charges will not be refunded. We recommend using a trackable return method, as Production Mode is not responsible for lost or stolen return shipments. Please allow one week for processing time on returns and exchanges.
For additional comments or questions, please email: firstname.lastname@example.org.